Integrity in every engagement
We give honest advice about solution fit, scope and risk, even when that changes the size of a deal. Proposals, estimates and status reports reflect what we actually expect to deliver.
COMPLIANCE & ETHICS
Doing business
the right way.
Our clients trust us with their core business systems and data. We earn that trust through honest advice, fair dealing, and clear rules that apply to everyone who works for or with Sunfix.
Draft for review by Sunfix's legal team. It describes how this website works today and is not yet an approved legal document.
OUR COMMITMENT
Integrity is part of how we deliver
Every Sunfix employee, contractor and partner is expected to follow our Code of Business Conduct and the laws of each country where we work. Leaders are responsible for setting the example and for making it safe to ask questions and raise concerns.
- Applies to all Sunfix entities and employees
- Shared with partners, subcontractors and suppliers
- Supported by onboarding and regular refresher training
- Reviewed at least once a year
CODE OF BUSINESS CONDUCT
The principles we work by
Zero tolerance for bribery and corruption
We do not offer, pay, request or accept bribes, kickbacks or facilitation payments, directly or through partners, agents or family members, in the private or public sector.
Fair competition
We compete on the quality of our people and solutions. We do not agree prices, divide customers or markets, or exchange competitively sensitive information with competitors.
Conflicts of interest
Employees declare personal, financial or family interests that could influence their judgement, and step back from decisions where a conflict exists.
Gifts, hospitality and donations
Gifts and hospitality must be modest, infrequent, transparent and never linked to a business decision. Stricter rules apply to public officials, tenders and procurement periods.
Trade compliance and sanctions
We follow export control and sanctions laws in every country we operate in, including checks on restricted parties and on where software and services are delivered.
Data protection and confidentiality
Client data we access during implementation or support is used only for the agreed purpose, protected with appropriate controls, and returned or deleted when the engagement ends.
Human rights and fair working conditions
We treat people with respect, provide a workplace free of harassment and discrimination, and do not tolerate forced or child labour in our operations or supply chain.
Responsible use of AI
AI solutions we deliver keep people in control of decisions, respect data rights and confidentiality, and are tested for accuracy before use in business processes.
Accurate records
Financial records, timesheets and project documentation are complete, accurate and kept as required by law and contract.
PARTNERS AND SUPPLIERS
The same standards across our ecosystem
We expect partners, subcontractors and suppliers to meet standards equivalent to our own. Before working with a new third party we check its background, ownership and reputation in proportion to the risk of the work.
As a partner of software vendors such as SAP, Microsoft, Infor, Odoo and Acumatica, we also follow each vendor’s partner code of conduct, licensing terms and deal-registration rules.
SPEAK UP
Seen something that doesn't feel right? Tell us.
Employees, clients, partners and suppliers can raise concerns about possible misconduct in good faith. You can report openly or ask for your identity to be kept confidential.
How to raise a concern
- Talk to your manager, your Sunfix contact or a member of the leadership team.
- Email info@sunfixconsulting.com with the subject line Confidential: compliance concern.
- Include what happened, when, and who was involved, if you know.
Our promise to you
- No retaliation against anyone who raises a concern in good faith or helps with an investigation.
- Information is shared only with the people who need it to look into the matter.
- Concerns are reviewed by someone independent of the people involved.
- 01
Receive
Your concern is acknowledged and logged confidentially.
- 02
Assess
A reviewer independent of the matter decides the right way to look into it.
- 03
Investigate
Facts are gathered fairly, with only the people who need to know.
- 04
Resolve
Actions are taken where needed and you are told the outcome where possible.
GOVERNANCE
Clear ownership and regular review
Senior leadership owns our compliance program. It sets policies, reviews reported concerns and their outcomes, and checks that training and controls work in practice across our offices.